*Newly-designed holomagnetized rods and dynamically adjustable amplitude technology ensures no magnetic beads residual or detaining on the tube sides, suitable for all kinds of micro-sized magnetic beads.
*Enhanced encapsulated deep-well heating block significantly increases temperature control accuracy, improves efficiency of lysis and elution.
*Disposable 8-strip plastic sleeves and UV light prevent aerosol cross contamination between different batches of reagents and ensure safety of experiments.
*Unique cockpit panel style UI design simultaneously displays all running programs and parameters, user-friendly for operation.
*Heating blocks and magnetic rods can be exchanged to upgrade throughput from 32 samples to 48 samples.
*Multiple programs can be edited with massive on board storage to ensure experiment conditions with excellent uniformity and reproducibility.
Frequently Asked Questions
What certificates do you have?
What certificates do you have?
CE, ISO at least, some of the products have FDA, we will send copies of relevant documents with the shipment according to the customs clearance requirements or market policies of each country.
How long does it take to ship?
How long does it take to ship?
We will basically ship your order within three working days of receiving the order information, most of the equipment need to change the power supply voltage and plug according to the destination country.
What is the installation, training and after-sales service for the products?
What is the installation, training and after-sales service for the products?
We will send the product manual with the goods, or the operation video disc, or later send the operation video, at the same time, our engineers can also be online training, most of the products can be free of charge to guide the repair and replacement of spare parts within one year of non-human damage. We also have co-operative engineers in some countries, they can help to deal with the above matters.
Is there a warranty on the healthcare equipment you sell?
Is there a warranty on the healthcare equipment you sell?
Yes, of course.
1-Year Limited Warranty:
We guarantee our products against defects in materials and workmanship for a period of one year from the date of purchase.Should your product exhibit any issues during this time due to manufacturing faults, we will provide free replacement parts to rectify the problem.
Lifetime Cooperation:
Beyond the initial warranty period, we offer lifetime cooperation to assist you with any technical difficulties you may encounter.Our team of experienced engineers is available online to diagnose issues and provide guidance for repair, ensuring your product continues to perform optimally for years to come.
Terms and Conditions Apply:
The warranty covers non-human damage only.
Proof of purchase may be required to validate warranty claims.
Exclusions may apply, refer to our full terms and conditions for details.
Do you offer technical support for the healthcare equipment you sell?
Do you offer technical support for the healthcare equipment you sell?
We offer lifetime cooperation to assist you with any technical difficulties you may encounter. Our team of experienced engineers is available online to diagnose issues and provide guidance for repair, ensuring your product continues to perform optimally for years to come.
Can I return or exchange healthcare equipment if it doesn't meet my needs?
Can I return or exchange healthcare equipment if it doesn't meet my needs?
No, we cannot.