We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We will be able to proceed with the shipment as soon as your order is placed.

Air shipping ≤20 kg

Sea shipping＞ 20 kg

If shipped by air delivery will take approximately 10 to 20 days. lf shipped by sea, it may take 10 to 45 days.

Sorry, returns are not accepted.

CE, ISO at least, some of the products have FDA, we will send copies of relevant documents with the shipment according to the customs clearance requirements or market policies of each country.

We will basically ship your order within one week of receiving the order information, most of the equipment need to change the power supply voltage and plug according to the destination country.

We will send the product manual with the goods, or the operation video disc, or later send the operation video, at the same time, our engineers can also be online training, most of the products can be free of charge to guide the repair and replacement of spare parts within one year of non-human damage. We also have co-operative engineers in some countries, they can help to deal with the above matters.